Employee relations advice and assistance often requires a combination of industrial relations, workplace relations and human resource management skills, knowledge and experience. All of HBA Consulting’s highly experienced team have decades of hands on experience across all three components of Employee Relations, meaning that they understand the issues from a manger/supervisor’s perspective, and can use this to explore the issues and identify a solution that maximises the likelihood of a good outcome and minimises any inherent risks.
Typical requests for advice and assistance with Employee Relations matters include:
Critical to this acceptance are a number of essential elements, including:
The management of the performance of employees is an important part of the role and responsibilities of every line manager and supervisor. The ability to establish, communicate, review and provide constructive and honest feedback to employees about how they are performing against requirements, where performance is meeting or exceeding expectations and where it can be improved is a fundamental management function that is critical to sustaining and improving organisational performance over time. It’s also critical to building good morale within employees.
However, performance management (as distinct from managing underperformance) is often hard to implement effectively across an organisation.
For more than twenty years, HBA Consulting has been providing advice and assistance to organisations in relation to the establishment, implementation and review of performance management systems from a range of perspectives, including:
Managing underperformance is often seen as part of the performance management process. From our experience, this misconception tends to cloud the general performance management process with an unnecessary and inappropriate link to underperformance.
Managing underperformance is a process that operates separately from the broader performance management process. For the vast majority of employees, the underperformance process will not factor into their annual appraisal and feedback processes. Keeping a clear line of sight between the two processes means that the performance management process can operate without any connotations that it’s is an intrinsic part of the underperformance management arrangements in an organisation. This is important for both the manager/supervisor and the employees to understand.
Managing underperformance successfully requires the manager/supervisor and the employee to have clarity about roles, responsibilities, processes and potential implications. There is a need for them to have:
The highly experienced HBA consulting team have had decades of ‘hands on’ experience in both managing underperformance issues themselves as line HR managers, as well as advising clients on the best way to approach what is often a very difficult process for both the manager/supervisor and the employee.
There are times when even the very best run organisations can find themselves with an unhappy or aggrieved employee. When this happens, it is sometimes difficult to know the best way to address the matter, when the logical resolution points such as the line manager/supervisor or the Human Resources team may have been involved in either:
In these sorts of situations, HBA Consulting can provide an independent, highly experienced HR/IR consultant who can:
As is the case with workplace grievances, there are times when even the very best run organisations can find themselves with an unhappy or aggrieved employee who initiates a dispute in accordance with the applicable industrial arrangements or employment contract.
Should this type of situation arise, time is usually of the essence as the matters are referred to external bodies such as the Fair Work Commission. In order to be able to assist organisations who may not be familiar with the processes involved or who may not have the internal capability available to respond quickly and appropriately, HBA Consulting can provide specialist HR and IR advice to assist in these types of situations.
When a dispute is notified to the employer, HBA Consulting can assist in the following ways:
We have an experienced industrial lawyer as part of the HBA Consulting team, who works in partnership with our team of HR and IR consultants to lead, guide and support employers through these processes.
Preparation for, and management of, an Agreement making process is a time consuming and high profile Human Resource Management challenge for all organisations.
Given this context, Human Resource Management teams are also required to continue to deliver ’business as usual’ outputs for their clients. As a result, a range of organisations approach HBA Consulting seeking specialist assistance to temporarily supplement their current capabilities and enable them to complete their next round of bargaining while continuing to service the needs of their organisations. HBA Consulting has, over the past twenty years, provided advice and assistance in a range of ways for more than 330 Enterprise Agreements across the public, private and not for profit sectors.
HBA Consulting work with organisations and their Executive and HR teams to establish a robust and fit for purpose enterprise bargaining process that addresses each of the eight key steps of the process as summarised below. We can do as little or as much of the work at each stage as the organisation and its internal capability and workload requires – meaning that resourcing and costs can be tailored to meet each employers needs and budget.
Based on our experience of working with clients who have provided and not provided training to bargaining representatives prior to commencing bargaining itself, there are significant benefits in providing training to those who nominate (including union representatives).
Aside from the benefit of getting together the group who will be directly involved in the bargaining process prior to it beginning, to enable them to learn a bit about each other prior to launching into bargaining proper, it helps to establish a clear and shared understanding of:
Our practical, hands on, plain English training programs are tailored to the needs of each client, and run from 2 hours to a full day, dependent upon the outcomes sought from the program by the client.
HBA Consulting has provided workplace relations advice to clients, including across more than 330 Enterprise Agreements and related workplace relations matters, since its establishment in 1995. Clients come back to the HBA Consulting team for assistance because we are responsive to their needs and provide practical, experienced and professional advice and assistance that meets their needs.
Within the workplace relations practice area, we support our clients in the following ways:
All of our highly-experienced consultants have worked as HR and IR practitioners in senior roles in the private and public sectors prior to joining HBA Consulting. This means that they understand the how the advice and assistance that they give can be implemented in the workplace, and what the employer needs to consider in order to realise the best possible outcome while managing down any associated risks.
HBA Consulting has provided practical industrial relations advice to clients across more than 330 Enterprise Agreements and many more specific requests for targeted assistance since commencing operations in 1995. Clients come back to the HBA Consulting team for industrial relations advice and assistance because we are responsive to their needs and provide practical, experienced and professional solutions that meets their needs.
We support our clients with their industrial relations needs across the following key areas:
All of our highly-experienced consultants have worked as HR and IR practitioners in senior roles in the private and public sectors prior to joining HBA Consulting. This means that they understand the how the advice and assistance that they give can be implemented in the workplace, and what the employer needs to consider in order to realise the best possible outcome while managing down any associated risks.
No business wants to make their staff redundant. But sometimes, even with the best business model and workforce planning efforts, unforeseen, unexpected changes can occur in the business environment that mean that the workforce that was once needed and could be afforded, now is no longer needed in its current form and can’t be afforded based on revised revenue/budget forecasts.
Some careful analysis of what is changing, what is driving it and where the impacts are being felt before launching into any redundancy program is key.
Things to look at and consider include:
Once the problem and scope is clear, consider possible options and risks to managing the required changes to organisational shape and size. These include:
If the answer is that these considerations will only help to partly resolve or slow the pace of required further reductions in staff, then a workplace redundancy management program is likely to be needed.
Often organisations experiencing a requirement to reduce staff numbers resort to a ‘hands up’ voluntary redundancy process. They take this route to reduce perceived potential conflict with staff as jobs are reduced, speed up the process as those who receive a redundancy are those who have expressed an interest in a redundancy and they achieve savings and reduced staffing targets at the ‘bottom line’ quickly.
From our experience, the reality of this approach is that it almost always results in fixing one problem (i.e. delivering reduced across the board staff numbers and costs with minimal staff and Union angst) but often results in a range of longer term, difficult to manage problems such as:
Though workplace redundancy is a legitimate way to reduce staff numbers, making an employee or a group of employees redundant is never easy for an employer. Follow the tips mentioned above to make sure the process is fair on both your business and the redundant employee(s).
HBA Consulting has advised private and public-sector organisations on workplace redundancy management processes and programs through the provision of practical, professional and experienced HR and IR advice and assistance. At difficult times like redundancy, its helpful to have assistance that supplements existing capability in an area that isn’t often available internally to an organisation.
Before contractors (including project managers, head contractors, sub-contractors and trade contractors) will be permitted to tender for building work or be engaged to perform building work on any ACT Government site, they will be required to hold a current Industrial Relations and Employment Certificate (IRE Certificate). Contractors must maintain a current IRE Certificate while they are engaged on an ACT Government site.
How do I apply for an IRE certificate?
Details on how to apply for an IRE Certificate are outlined in the Information Sheet for Contractors at Click hereWhy do I need an IRE Certificate?
The ACT Government has introduced a range of initiatives to ensure industrial relations and employment compliance best practice is part of the culture of the construction industry in the ACT. The initiatives are a part of the ACT Government's Compliance with Industrial Relations and Employment Obligations Strategy.
How Can HBA Consulting Assist?
HBA Consulting is an accredited IRE Auditor. We have highly competitive rates for the audit work and turn applications around within a few days of receipt.
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